THIRULOGACHANDAR GANGEYAMOORTHY

IT Manager | IT Infrastructure Management

Profile summary

Career highlights

Key skills

Professional experience

Directs enterprise-wide technology operations spanning locations, overseeing infrastructure strategy covering servers, networks, endpoints, and security systems while managing overall performance and service continuity.

• •Steers service desk operations by refining ticket resolution workflows and SLA adherence.
• •Repositioned cross-department processes to cut operational delays and elevate output.
• •Shaped IT budgets, procurement cycles, and vendor contracts for cost performance.
• •Influenced L2/L3 technical issue resolution through direct telecom coordination.

Managed operational workflows and IT systems supporting 90 client accounts across B2B and B2C segments. Steered telematics infrastructure projects and aligned technical teams across India, China, and Jamaica to maintain system stability.

• •Coordinated GPS device lifecycle management, covering onboarding, installation, troubleshooting, and hardware replacements.
• •Administered telematics platforms, managed IMEI registrations, and executed service activation processes for active clients.

Steered technical presales operations and client requirement gathering, shaping proposal development alongside site assessments, solution scoping, and vendor coordination.

• •Administered Azure environments, MFA, and Entra ID for secure identity and access management.
• •Optimized domain and email services via GoDaddy, reducing licensing overhead.

Directed regional IT operations across clinical and administrative systems within healthcare environments, steering technical teams while managing infrastructure budgets, CAPEX and OPEX planning, procurement, and audit compliance reporting.

• •Configured and maintained Active Directory, Group Policies, Microsoft 365, Exchange, and cloud platforms while ensuring 24/7 uptime of critical healthcare IT infrastructure for clinical systems.
• •Strengthened network security through firewall policies, VPN configurations, endpoint protection systems, and multi-factor authentication implementation.
• •Maintained core infrastructure services including DHCP, DNS, LAN, WAN, storage, and backup environments while establishing ISP failover solutions.

• •Executed operating system deployments, hardware upgrades, and patch management activities across enterprise client environments.
• •Resolved network connectivity issues spanning switches, routers, and wireless infrastructure while supporting VPN and enterprise software applications.

• •Coordinated project execution schedules, resource allocation, and deployment planning to maintain alignment with operational goals.
• •Monitored project milestones and mitigated risks to ensure timely delivery across technical workflows.

• •Processed user access requirements and software application support tickets to maintain system availability.

• •Delivered onsite troubleshooting to resolve system failures, network dropouts, and performance bottlenecks.

• •Installed operating systems, drivers, antivirus tools, and productivity software across workstation systems.
• •Resolved network connectivity, printing, and workstation performance issues for end users.

Projects

Operations / Outsourcing / Helpdesk / Team Lead Provided IT support services for enterprise clients including banking and multinational organizations Executed OS deployments, system imaging, hardware upgrades, and patch management activities Supported SCCM, WSUS, VPN connectivity, and enterprise applications including Oracle and Java Resolved network and connectivity issues across switches, routers, and wireless infrastructure Enhanced endpoint security through encryption tools and antivirus systems Delivered team supervision and service improvements for high-profile client environments Mashreq | UAE Mar '08 - May '08

Coordinated project execution including scheduling, resource allocation, and deployment planning Supervised workstation setup, software installation, and network integration activities Monitored project milestones and mitigated risks to ensure timely delivery Ensured adherence to IT policies, security standards, and quality frameworks American International Group (AIG) | UAE Nov '07 - Feb '08

Delivered first- and second-line technical support for end-user devices and office systems Resolved issues related to email, connectivity, software applications, and user access Performed hardware diagnostics and coordinated vendor support for repairs and replacements Maintained accurate ticket tracking and ensured SLA-based issue resolution Quadsel System Pvt Ltd | India Feb '07 - Jul '07

Installed and configured IT infrastructure including servers, desktops, and network devices Administered Windows servers, user access, and file-sharing permissions Configured LAN environments with switches, routers, and IP addressing Delivered onsite troubleshooting for system, network, and performance issues Ramsive Pneumatics Pvt Ltd | India Aug '06 - Jan '07

Provided end-user IT support covering hardware, software, and office applications Installed operating systems, drivers, antivirus tools, and productivity software Managed user accounts, permissions, and shared resources Resolved network connectivity, printing, and workstation performance issues

Education

• Bharathidasan University

• Bharathiar University

Certifications